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Updated Policies

Welcome to our update page - this page will provide you with our most up-to-date practice polices with details to help you follow our policies and guidelines.

Each policy will have the most up-to-date information and will be arranged from newest to oldest.

Alarm Clock

Late Policy

Effective September 21, 2023

As a courtesy to other patients and our staff, if you are 10 MINUTES or later to your scheduled appointment time, you will be marked as a "no-show" and we may need to reschedule your appointment.

It is your responsibility to arrive on time to your scheduled appointment or notify the office otherwise.

As a reminder, our practice has a policy after 3 no-shows your family is at risk of being discharged from the practice.


Due to our current patient volume we are accepting a limited number of new patients. We continue to accept newborns after discharge from the hospital.  Please contact our office with any questions.

As of January 1, 2023 our prescription request policies have changed, we are now requiring 48 hours for your request to be processed and requests will not be filled on weekends.
Prescription requests can be made either via telephone or patient portal*.

A new voicemail (prompt #3) has been installed on our phone lines that will be checked multiple times each day and forwarded to the appropriate provider.
When making a request we ask that you leave the following information:

  • Your name

  • The patient's name and date of birth

  • Medication being requested

  • Preferred parmacy

  • Call back number


Medications that are controlled substances require a 3 month follow-up appointment with the primary care provider; if the patient is not up to date on these appointments, the refill request will be denied until the appointment has been met.

*If you do not have access to the patient portal, please contact the office for an activation letter.*

Image by Christina Victoria Craft

Prescription Requests

Age Cut Off

Beginning January 1, 2023 our practice is changing the age cut off, we will no longer be providing care to patients who are over the age of 19.

We had to make this difficult decision due to our current patient volume and the retirement of Dr. Dunbar. We have sent out multiple letters to inform patients that we are no longer able to see them as their primary care as of January 1st. If you have not gotten one of these letters and you were a current patient in our practice, please contact the office to get more information and assistance with transferring your records to a new primary care facility.

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